Refund Policy

At JavanBlake, we understand that while our luxurious jewellery is crafted with care, there may be instances where an item arrives defective or damaged. Although we hope this is never the case, we want to ensure that you are aware of our exchange policy for such situations.

If you receive an item that is defective or damaged upon delivery, we encourage you to reach out to us as soon as possible. We will require the item to be sent back to us for inspection. Once we receive the returned item, our team will evaluate the condition and determine the appropriate course of action.

Upon confirming that the item is indeed defective or damaged, we will initiate the exchange process. We aim to dispatch your replacement item within 2-3 days of confirming the findings of our inspection. Your satisfaction is our priority, and we want to ensure that you receive a product that meets our high standards of quality.

We appreciate your understanding and cooperation in this process. If you have any questions or need further assistance regarding your exchange, please do not hesitate to contact us. We are here to help you every step of the way.